Before Design Work Begins
You may request cancellation before work begins. Eligible prepaid amounts will be refunded, except for any separately disclosed and agreed nonrefundable charges permitted by applicable law.
After Design Work Begins
Because custom artwork involves personalized creative work, cancellation requests made after work has started are reviewed based on the amount of work completed and the written project agreement. A partial refund may be appropriate for work that has not yet been performed.
Completed Digital Artwork
Once completed artwork has been delivered, refunds are generally unavailable for a simple change of mind, subject to the agreed terms and applicable consumer protection laws.
Errors and Incorrect Deliverables
If delivered files are corrupted, materially incorrect, or do not match the agreed project requirements, you may request a reasonable correction or another remedy required under applicable law. Please contact us promptly so we can resolve the issue.
How to Request a Refund
Email info@pawpixelpet.com and include:
- Your full name
- The relevant order or invoice reference, if available
- A description of the problem
- Any supporting information, where appropriate
Refund Processing
Approved refunds will be issued through the original payment method where possible. Timing may depend on the payment processor or your financial institution.
Digital Delivery
PawPixel provides digital services and downloadable electronic artwork. Physical shipping is not part of our standard services.